Swishy Cleaning Solutions LLC – Service Agreement

1. Scope of Services

Swishy Cleaning Solutions LLC provides residential cleaning, carpet cleaning (Very Low Moisture only), and exterior pressure washing / soft washing services in the following service areas:

Rocky Mount NC, Nashville NC, Wilson NC, Tarboro NC, Elm City NC, and Red Oak NC.

Services will be performed as requested by the client and as outlined in the approved quote.

2. Agreement Acceptance

All clients must review and accept this Service Agreement by checking the required acknowledgment box on the Company’s booking form.
Checking this box constitutes full acceptance of all terms and policies contained herein.

3. Quotes & Service Authorization

• Quotes are provided after an on-site walkthrough or evaluation.

• Quotes are delivered electronically.

• Acceptance of a quote authorizes the Company to schedule and perform the agreed services.

• Once a quote is accepted, this Service Agreement becomes binding.

4. Payment Terms & Mandatory Card on File

4.1 Mandatory Card on File

• A valid credit or debit card must be placed on file before services are scheduled.

• Card information is securely stored and processed through Stripe.

• The Company does not store or view full card numbers.

Providing a card on file allows the Company to:

• Collect payment promptly after service completion

• Enforce cancellation policies

• Maintain reliable scheduling for recurring clients

Services may be paused or canceled if a valid card on file is not maintained.

4.2 Payment Timing

• Payment is typically collected after the service is completed.

• In some cases, the Company may require payment prior to service at its discretion.

• Recurring service clients only need to complete the booking form once, unless services or schedules change.

5. Scheduling

• All services are scheduled by the Company after quote acceptance.

• The Company will contact the client to confirm the service date and time.

• Appointment confirmation will be sent via email or text once scheduled.

• Customers do not independently select service dates unless and until the Company implements an online scheduling system.

6. Recurring Services & Termination

6.1 Recurring Services

• Weekly, bi-weekly, or monthly services continue until canceled by either party.

• Recurring schedules are determined by Company availability and operational planning.

6.2 Customer-Initiated Cancellation

Clients may cancel recurring services with at least 48 hours’ notice.

If cancellation occurs:

• 48–24 hours before service: Up to 25% of the scheduled service cost

• Within 24 hours: Up to 50% of the scheduled service cost

• Same-day cancellation: Up to 75% of the scheduled service cost

All applicable cancellation fees will be charged to the card on file.
Fees are applied at the Company’s discretion due to lost income and reserved labor time.

6.3 Company-Initiated Cancellation

The Company reserves the right to cancel or discontinue services at any time with reasonable notice, including but not limited to:

• Repeated late cancellations

• Non-payment

• Unsafe or unsuitable working conditions

7. No Sales Tax

Prices quoted do not include sales tax, as the Company’s services are not subject to sales tax under current state regulations.

8. Marketing Consent

By accepting this Service Agreement, clients consent to receive service-related and promotional communications via email or text message.

• Marketing communications may include reminders, service updates, and special offers.

• All marketing emails include an unsubscribe option.

• Customer information is never sold or shared with third parties.

9. Limitation of Liability & Hold Harmless

Clients agree to hold Swishy Cleaning Solutions LLC harmless from claims, damages, or losses arising from services performed, except in cases of gross negligence or willful misconduct.

10. Entire Agreement

This Service Agreement represents the entire agreement between the client and Swishy Cleaning Solutions LLC and supersedes any prior discussions or understandings.

Acceptance via the booking form checkbox constitutes full agreement.